Policies

PERSONALIZATION
​Please review your monogrammed/personalized order carefully. Orders will be taken directly from information provided with your online order. Personalized items cannot be returned or refunded. 

 

STORE PICK-UP

If you're local, we'll spare you the delivery fee and invite you to pick up your items in our store. 

 

DOMESTIC SHIPPING

Non-personalized product typically ships within 2 business day.

For personalized products please allow an additional 7 business days for items to ship. Shipping is different over the holidays. Please feel free to contact us for estimated ship dates. 

INTERNATIONAL SHIPPING

There will be an additional charge for all packages shipped outside the United States. If you would like to know your exact total including shipping, please make a request in the comment section of the shopping cart when checking out and we will e-mail you the total before shipping. If you have any questions regarding shipping, please feel free to email us at bbmonogram@gmail.com.

 

OUT OF STOCK

If any of the items are not in stock, we will contact you immediately. You may choose to wait for the out of stock items, substitute another product, or cancel your order. Your credit card will be charged only for the items that have been shipped.

 

PAYMENT OPTIONS

We accept MasterCard, Visa, American Express, and Discover cards. We have a highly secure site and ensure your information will be secure.

 

RETURNS & EXCHANGES

All personalized products are FINAL SALE and cannot be returned for any reason.

Non-personalized merchandise that has not been worn may be returned within 14 days from the purchase date for an exchange or online store credit only.
All products must be returned with all hangtags affixed and in perfect condition to ensure full store credit. Please contact us.